"In a 4-month period I was able to lose 33 lbs. It made me feel great and gave me more energy. Most important of all --it was a big morale booster for me..." - Dennis

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Frequently Asked Questions


Table of Contents


FREE MEMBERSHIP QUESTIONS

Q.  How do I get a FREE Membership? Q.  What do I get with a FREE Membership? Q.  What is a Weight Loss Journal? Q.  How long does the FREE membership last? Q.  Is it really FREE?

COMPETITION SIGN UP QUESTIONS

Q.  What type of Competition should I start? Q.  Should I do Belly to Belly, or Team against Team? Q.  What should I set as the award? Q.  If I choose "Each Competitor Donates" how much money should I put as the award contribution? Q.  How does the winner get the Award? Q.  Does the whole Award go to the winner? Q.  Which Final Judging method is the best? Q.  How is the winner chosen? Q.  How long should the competition be? Q.  What if no one wants to challenge me? Q.  No one has responded to my challenge letter, what should I do? Q.  Can I change the Award amount? Q.  Can I change the judging method? Q.  Can I change the length of the competition? Q.  How much does this cost?

COMPETITION QUESTIONS

Q.  How is the scoring calculated?
A.  This depends on what the scoring method is.

If the scoring method is based on a totals-type category, where the winner has the largest (or smallest) sum of one category (such as minutes or distance exercise), then the totals are simply calculated on all entries you placed between (or on) the start date and the end date of the competition.

If the competition is based on weight (weight lost or percentage weight lost), the site uses the earliest weight entry for you on or after the start date of the competition. This number is subracted by the weight entry nearest, but not after the competition end date to calculate your weight lost for the competition.

The site does not use any weight entries before the start date of the competition as your start weight because it will not assume that your weight was consistent between that time and the start of the competition.

We recommend weighing yourself on the starting date of the competition (or as soon as possible after it begins) and making that entry in your weight loss journal.
Q.  My weight loss is incorrect! Why?
A.  There are many possible reasons for this, but the most common is covered above in "How is the scoring calculated?".

It is also possible that you have entered incorrect data, or incorrectly calculated what you think your loss should be; please be careful to make sure your weight loss is indeed incorrectly calculated in a competition before contacting us for help.

Another reason your weight loss might not seem correct is that the competition calculation has been cached and has not been updated since you saved entries in your weight loss journal. Please note the "as of MM/DD/YYYY HH:MM A" time at the top of your leader board. Some competitions are only updated manually when the competition creator or a site administrator requests a calculation update. If your competition is considerably out of date, try contacting the creator of the competition, or
contact us and let us know.

COMPLETING THE COMPETITION

Q.  How is the winner chosen? Q.  How do I get my winnings? Q.  What should I do if I think the winner has cheated? Q.  How are my items shipped? Q.  What is WeightLossWars return Policy?
A.  If you are not satisfied with your WeightLossWars product purchase you may return the unused item within 30 days of receipt for a refund. Send the item addressed to:

WeightLossWars Returns
2111 N. 120 W. #263
Provo, Ut 84604

No refund is given from shipping charges and you are responsible for the item until it reaches WeightLossWars including all shipping charges. Be sure to include in your return the invoice and your full name and contact information. Below is a list of items that are not refundable.

Non-refundable Products and services:

Items that are not refundable include clothing, hats, towels, water bottles, and any and all sabotage or food items. The service charge for participating in a competition is non-refundable as well as the pot amount that was contributed to the competition. Once the service charge and pot are collected there is absolutely no refund. Make sure the competition you want to participate in is correct and that you are committed to the requirements of participating which includes the pot and service charge. For questions regarding returns or exchanges send an email to customerservice@weightlosswars.com.


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